Privacy Policy

Orient Hills Real Estate Development is a real estate developer based in Abu Dhabi, United Arab Emirates, specialising in commercial and retail destination development.

For the purposes of applicable personal data protection legislation, Orient Hills Real Estate Development acts as the controller of the personal data described in this Policy, unless another notice states otherwise.

Depending on how you interact with us, we may collect the following categories of personal data:

Contact and identity information:

• Name
• Email address
• Telephone number
• Company or brand name
• Job title
• Country
• Preferred language

Enquiry and business information:

• Area of interest
• Leasing requirements
• Business or concept information
• Number of stores or locations
• Message content
• Documents voluntarily provided by you

Technical information:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from the IP address
• Referring page
• Pages viewed
• Time and date of access
• Website interaction and diagnostic information

Communication information:

• Correspondence sent to or received from us
• Enquiry history
• Preferences and consent records

We do not intentionally request sensitive personal data through the website. Please do not provide sensitive personal data unless it is necessary and specifically requested through an approved process.

We may collect personal data:

• Directly from you when you submit a contact, leasing or partnership enquiry
• When you communicate with us by email, telephone or WhatsApp
• Automatically through essential website technologies and server logs
• Through analytics or preference cookies where you have provided the required consent
• From authorised service providers acting on our behalf
• From publicly available business sources where permitted by applicable law

We may use personal data to:

• Respond to enquiries and requests
• Communicate with prospective partners, brands and suppliers
• Review leasing or partnership opportunities
• Provide requested information or documents
• Manage business relationships
• Operate, maintain and secure the website
• Prevent misuse, fraud and security incidents
• Understand website performance and improve user experience
• Maintain records and consent preferences
• Comply with legal, regulatory and governmental requirements
• Establish, exercise or defend legal claims
• Send marketing communications where legally permitted and where the appropriate consent has been obtained

We do not use personal data for a materially different purpose without providing the appropriate notice and obtaining consent where required.

Where required under applicable law, we process personal data on one or more of the following grounds:

• Your consent
• Taking steps at your request before entering into a business relationship or agreement
• Performing an agreement with you
• Complying with legal or regulatory obligations
• Protecting our legitimate business interests, where permitted and where your rights are not overridden
• Protecting the rights, safety and security of Orient Hills, users or third parties
• Establishing, exercising or defending legal claims

You may withdraw your consent at any time where processing is based on consent. Withdrawal does not affect processing carried out lawfully before the withdrawal.

The website may use cookies and similar technologies to operate securely and provide its core functions.

Essential cookies may be used where necessary for:

• Security
• Language selection
• Session management
• Form functionality
• Load balancing
• Accessibility preferences

The website currently uses essential technologies required for security and core functionality and does not use non-essential advertising cookies. Embedded third-party content, such as video players and interactive maps, may set its own cookies in accordance with that provider's own policy.

We may share personal data where necessary with:

• Website hosting and infrastructure providers
• Video hosting providers used to display destination footage (Vimeo)
• Mapping and geolocation providers used to display destination locations (map tiles served via OpenStreetMap/CARTO)
• Authorised email, communication and form-processing providers
• IT support and cybersecurity providers
• Professional advisers, including legal, audit and compliance advisers
• Governmental, regulatory, judicial or law enforcement authorities where required by law
• A purchaser, investor or successor in connection with a genuine corporate transaction, subject to appropriate confidentiality and legal safeguards

Service providers may process personal data only for authorised purposes and in accordance with applicable contractual and legal requirements. Orient Hills does not sell personal data.

Some authorised service providers, including the video hosting and mapping providers described above, may process or store personal data outside the United Arab Emirates.

Where personal data is transferred internationally, we will take the measures required by applicable UAE law to ensure that the information receives an appropriate level of protection.

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, managing business relationships, meeting legal obligations and resolving disputes.

Retention periods may vary according to:

• The nature of the information
• The purpose of collection
• The duration of the relationship
• Legal and regulatory requirements
• Security and dispute considerations

When personal data is no longer required, it will be deleted, anonymised or securely restricted in accordance with applicable requirements.

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction. These measures may include:

• Access controls
• Secure hosting
• Encryption where appropriate
• Restricted administrative access
• Security monitoring
• Backup controls
• Provider due diligence
• Internal confidentiality requirements

No online service can guarantee absolute security. Users should take reasonable precautions when communicating information online.

Subject to applicable law and any lawful exceptions, you may have the right to:

• Receive information about how your personal data is processed
• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of personal data
• Request restriction or suspension of certain processing
• Object to certain processing
• Request transfer of your data where applicable
• Withdraw consent where processing relies on consent
• Request human review of certain automated decisions where applicable
• Submit a complaint to the competent UAE data protection authority

To exercise a privacy right, contact info@orienthills.com.

We may request reasonable information to verify your identity before responding. We will respond in accordance with the timeframes and requirements of applicable law. Some rights may be limited by lawful exemptions or overriding legal obligations.

We will send electronic marketing communications only where legally permitted. Where consent is required, you may withdraw it at any time by:

• Using the unsubscribe method provided in the communication
• Contacting info@orienthills.com
• Changing your available communication preferences

Withdrawing from marketing communications does not prevent us from sending necessary administrative or enquiry-related messages.

The website is intended for general corporate and business audiences and is not designed to collect personal data from children. We do not knowingly collect personal data from children through the website without the permissions and safeguards required by applicable law.

If you believe that a child has submitted personal data to us, contact info@orienthills.com so that the matter can be reviewed.

The website may contain links to websites, maps, social platforms or services operated by third parties. Orient Hills is not responsible for the privacy practices of independent third parties. Users should review the privacy policies of those services before providing personal data.

We may update this Privacy Policy to reflect changes in law, technology, our services or our data-processing practices. The updated version will be published on this page with a revised last updated date. Where required, we will provide additional notice or obtain consent before applying a material change.

For questions, concerns or requests relating to this Privacy Policy or the processing of personal data, contact:

Orient Hills Real Estate Development

Office 1601, Al Masaood Building
Al Najda Street
Abu Dhabi, United Arab Emirates

Email: info@orienthills.com

Telephone: +971 50 255 3641

This Privacy Policy and any non-contractual obligations arising from or connected with it are governed by the laws in force in the United Arab Emirates.

Subject to any mandatory rights, remedies or jurisdiction granted by applicable law, the courts of the Emirate of Abu Dhabi shall have exclusive jurisdiction over disputes arising from or connected with this Privacy Policy.

Nothing in this section limits any mandatory privacy or data-protection rights available to a data subject under applicable law.